Viaja y paga a meses sin intereses

  • from México: 01 800 838 7998
  • from EU and CAN: 1 877 380 6050
  • Other countries: +52 (998) 287 1702

Frequently asked questions

  • Can I get an invoice for my trip?

  • Yes you can. Just send us an e-mail to requesting an invoice. In this e-mail please provide us with the reservation number and your tax information.

  • How can I request a refund?

  • You will have to send an e-mail to requesting a reimbursement due to a cancelation of services not rendered. A refund request is not guaranteed to be approved; all requests must first be analyzed.

  • What credit and debit cards do you accept?

  • We accept all major credit and debit cards such as: Visa, MasterCard, and American Express.

  • What are your payment options?

  • Payments can be made through major credit or debit cards, bank transfers, PayPal, or Banamex Cuenta Transfer.

  • Can I cancel a flight or tour reservation?

  • Yes you can. Please access your MyDay Travel account, then find your reservation code and contact us. A refund will ensue as long as the reservation is within the allotted time for making changes and cancellations.

    The deadline for making changes or cancellations to your reservation is listed on your travel voucher. If a cancellation is made after this date, penalty charges will apply. Charges will vary.

    If the cancellation involves a refund, such will be credited using the same method of payment received.

  • How do I know if my hotel reservation has been confirmed?

  • Once your reservation is completed, our system will display on your screen your confirmation voucher. Additionally, you will also receive the above mentioned confirmation via e-mail.

    You can also verify your itinerary, at any time, under the “Reservations” tab on our website.

  • In what currency are prices displayed?

  • Prices are shown in dollars (U.S.), unless otherwise indicated at the side of the total amount.

  • What documents will I need to present in order to check in?

  • You will need to present a printout of the voucher that was generated during the booking process, as well as an identification of the person who made the reservation.

    In some hotels it is customary to provide a credit card and leave a voucher signed in blank -or leave a deposit in cash- for incidental charges such as room service, spa, restaurant, etc.

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