Viaja y paga a meses sin intereses

  • from México: 01 800 838 7998
  • from EU and CAN: 1 877 380 6050
  • Other countries: +52 (998) 287 1702

Privacy Notice

On the web site www.myday.travel and My Day Travel Call Center, SA de CV (located at 1-01 Acanceh SM 15 , Cancun Quintana Roo , Mexico . C. P. 77500), we are committed to protecting your privacy. This privacy notice details what information we collect, how we administer it, and how we protect it.

Information collected:

Contact Information:

User’s registration::

Credit Card Information::



  • 1. Usage

  • When we collect your personal information through the web site and the call center, we will use it only to provide the lodging, transportation, and entertainment services contracted beforehand, track your reservation, conduct surveys about services rendered, as well as to send you via e-mail deals and additional services that we offer.

  • 2. Security

  • At My Day Travel we take the necessary precautions to ensure the security of the information that you, as a user, provide on our website. When we transfer and receive sensitive information such as financial information, itineraries, or personal information, we will notify you via a pop-up ad on our website informing that you are being directed to a secure server. In our facilities, we follow appropriate security measures that protect the information that you as a user of our website provide us against loss, misuse, or alteration. In order to make use of our web site, our security processes require that you verify your identity before we disclose important information about your booking, lodging, transportation, entertainment, and itinerary. Visitors to our website cannot have access to the information that we have collected. The personal data you provide may be shared to third parties who provide web site hosting services, call center services, and additional services that you have hired. The above also applies to our affiliates and subsidiaries. By making use of our web system, you consent to the above mentioned. Your personal data may only be transferred to the third parties previously mentioned only by: (1) expressed consent, (2) by resolution or order from a court or administrative authority, and (3) in case the stored personal information is considered public by law.

  • 3. Protection

  • The security and confidentiality of the data that users provide us when hiring a service or buying a product online are protected by means of a secure server on the Secure Socket Layer (SSL). In this way the data sent is transmitted encrypted to ensure its safekeeping. To verify that you are in a protected environment make sure you see an “s” in the navigation bar. Example: https:/ /. However, and despite having the latest safety tools, protection of data sent over the Internet cannot be 100% guaranteed to be safe. Once we have received this information, we will do our best in safeguarding it.

  • 4. Cookies

  • They are small data files that can be placed on your computer's hard disk or on a web site. Cookies cannot retrieve information you have stored on your hard drive and do not damage your computer or your files. You are not obliged to accept the cookies we send you, and you can adjust your browser in order not to accept cookies. My Day Travel’s website uses cookies to record session information, such as services added to the reservation or specific information on what pages you as a user visit. However, such information is used on an anonymous basis and stored in such a way that it cannot be tracked or identified. When you visit our website, our server will record your IP address along with the date, time, and duration of your visit. An IP address is an assigned number, similar to a telephone number, which allows your computer to connect to the Internet.

  • 5. Links to third party web sites

  • The privacy notice of My Day Travel only concerns the website of our property. This does not include links to third party web sites. Using the information collected by these sites is entirely the responsibility of the third party web sites. You should bear in mind that other organizations have their own privacy notices regarding the collection and use of personal information and the use of cookies. If you are concerned that other websites could misuse or give out your information, we encourage you to read their privacy policy or contact the organization that owns the web site.

  • 6. Changes to the Privacy Notice

  • My Day Travel reserves the right to modify all or part of the terms and conditions of this privacy notice, in which case we will notify you of these changes. You have the option as a user of our web site to accept or reject the use we give of the information you provided under these new conditions. We recommend that you visit our web site periodically.

  • 7. Acceptance of the privacy notice and the exercise of rights of access, rectification, cancellation, and objection (ARCO rights)

  • When making your purchase or registering at My Day Travel, you will be given a summary of this privacy notice which you will accept electronically. Users of our web site may exercise their ARCO rights of their personal data, as well as to limit the use thereof by sending a request to this email address: datos.personales@myday.travel or by writing to the following address: 1-01 Acanceh SM 15, Cancun, Quintana Roo, Mexico. C.P. 77500 – Attention: Personal Data Protection. If in doubt, you can write your requests under the section -Contact- in www.myday.travel

  • 8. Contact Information

  • You can contact us by telephone at 01 800 838 7998 (toll free within Mexico), at 2871723 when calling within Cancun Quintana Roo, or at 1 877 380 6050 (toll free within the United States).

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